FAQ

On this page we've put together some of the more popular questions we hear regarding our corsets and our online-shop. Simply click on the questions below to discover more.
If your specific question is not in the following list, please contact us on 0044 (0) 2392 660150 send us an email.

Is it safe to order on-line?

Yes. With possibly the best encryption technology used, a secure transfer of your payment details is ensured. Your payment details remain safe and are at no point accessible to so-called "hacker attacks" or subject to online misuse. We never pass any of your personal details to a third party.

Will you pass my details to anyone else?

We guarantee that we will definitely NOT pass any of your details on to a third party. All details gathered through our website are used internally with the sole aim of improving communication between you, the customer, and Vollers The Corset Company.

How do I take care of my corset?

Hand wash only in luke warm water. For best results, dry clean only.

What happens if I want to exchange my corset or have a refund?

As long as the corset is returned within 21 days of receipt, is in perfect condition and still has the security tag attached, we will exchange it or give you a full refund of the value of the corset. The corset should be tried on over a t-shirt or vest to prevent any marking to the corset.

How do I lace the corset?

All of our corsets are shipped fully laced and complete with lacing instructions.

How does the corset fasten?

All of our corsets are front fastening and back lacing. Lacing instructions are included with every corset. Should you experience difficulties, please contact us on 0044 (0) 2392 660150 or send us an email.

What size should I order?

Corsets are ordered by waist size. If purchasing a corset for the first time, please order a waist size 2-4 inches (5-10cm) smaller than your natural waist size.

What material can I have?

Each individual corset has details of the materials available for the particular style you are viewing. You can also view our range of fabrics from the Service and Help menu by choosing the "fabrics and colours" section. Whilst not all of the styles are available in all of the fabrics, if you see a fabric that is not listed with the style you like, please contact us to discuss your requirements on 0044 (0) 2392 660150 or send us an email.

How long will my order take?

Orders received before mid-day will be sent the same day, Monday to Thursday. This is a next day service at a nominal charge of £5.00 for all our UK mail order customers. Orders from outside of the UK will cost £15. If we are out of stock it will be sent the following day for next day delivery.

Who do I contact if I want to complain?

We hope you never have the need to complain as we pride ourselves on the quality and service we have offered for over 100 years. Nevertheless, should you need to complain to someone you will undoubtedly want to go to the top so please contact Ian Voller by email or call under 0044 (0) 2392 660150 or via fax under 0044 (0) 2392 660958.

What happens if I have a problem with my order?

Simply contact us by telephone on 0044 (0) 2392 660150 or via fax on 0044 (0) 2392 660958 or simply send us an email.

What is the difference between a 1905 and 1905U?

The styles ending with U do not have a lace trim on them.